One flat hourly rate per tier. Pre-purchase hours monthly. AMC with SLA-backed response times.
Comparing Standard Market Rates
Standard minimum billing: 1 hour remote / 2 hours on-site
Ideal for small offices and startups needing consistent support.
AED 150/hr effective rate
Perfect for growing organizations with regular IT & automation needs.
AED 135/hr effective rate
Designed for organizations requiring substantial technology support.
AED 125/hr effective rate
You can continue requesting support. Additional hours are billed at our discounted retainer rates (AED 300/hr remote, AED 450/hr on-site) at the end of the month.
No, hours reset at the beginning of each billing cycle to ensure we maintain guaranteed availability for all retained clients.
All retainers are based on a 12-month Annual Maintenance Contract (AMC) to ensure consistent service quality and dedicated resource allocation.
Yes, you can upgrade your tier at any time to access more hours and better rates. Downgrades are available at renewal.
See exactly how much you save with our flat-rate retainer.
Average small business needs ~30-50 hours/month.
Total Monthly Cost
vs AED 18,000 standard cost
Select your requirements below
Move the slider to select your estimated monthly hours (10-120 hours)
Save 20% with yearly prepayment
Select capacity based on your team size.
We audit your systems and set up portals.
Submit tasks immediately via our portal.
Deducted 1:1 from monthly capacity
Deducted 1:1 from monthly capacity
Minimum 2-hour duration per visit
Deducted at 1.5x from monthly capacity
Minimum 2-hour duration per visit
Important: Unused hours do not roll over to the next month.
When monthly hours are exceeded, additional capacity is available at preferred client rates without upgrading tiers.
AED 300/hour
AED 450/hour
These rates remain significantly discounted compared to non-retainer pricing while monetizing high-usage patterns.
Your retainer hours can be used for any combination of the following services at the same flat rate.
The following are scoped and quoted as standalone projects outside the retainer:
Fixed monthly spend eliminates budget surprises and allows accurate financial planning.
Access a full technology team immediately without recruitment cycles, employment risk, or onboarding delays.
In-house IT professionals in Dubai start at AED 12,000–20,000/month. Our Scale Retainer delivers equivalent coverage at 58% less cost.
One hourly rate for all services means no waiting for quotes, no pricing negotiations, and no surprises.
Professional ticketing, documented procedures, SLA commitments, and monthly reporting ensure consistent quality and accountability.
Start small and upgrade tiers as your needs grow without renegotiating or changing providers.
All requests tracked through a centralized platform with full visibility and history.
Priority-based response commitments with escalation protocols for critical issues.
Detailed breakdown of hours used, requests completed, and recommendations for optimization.
Any requests requiring new capabilities or substantial architecture changes are flagged early with timeline and scope impact.
All configurations, passwords, and system details maintained in a secure vault with proper handoff protocols.
Contract Duration
12 months
Billing
Monthly in advance
Payment Terms
Net 7 days
Renewal
Automatic with 60-day cancellation notice
Scope Adjustments
User and device limits may be adjusted with 30-day notice and pricing recalculation.
Termination
Early termination requires 90-day notice with settlement of contracted value.
Choose based on estimated monthly support needs
Provide initial access for systems audit
Establish ticketing, communication channels, and priority matrix
Start tracking capacity utilization
Optimize tier selection and identify improvement opportunities